LUCENTARTS.COM – RETURNS POLICY
Lucent Arts prints and originals are produced to the highest reasonable standards.
We aim to deliver to UK addresses within 10 working days, Europe within 15 and the rest of the world within 28. Please check your parcel upon delivery – if it is damaged, do not accept it. We will replace open editions which are damaged in delivery only; limited editions and originals can be refunded, but are not always replaceable. Our full policy can be found here.
Our return address is Lucent Arts, 98 Molesworth Road, Plymouth, Devon, PL3 4AQ, UK.
With your consent the information you provide will be kept confidential and used to help support your customer relationship with us. We use this information to help you navigate our web site quickly as well as alerting you to special offers and other new products and services from us. No agents or third parties will have access to your personal information. We keep your information confidential, in accordance with the General Data Protection Regulation (GDPR) (EU) 2016, and will not use it for any other purpose.
We recommend reviewing your data protection rights listed on the ICO website (https://ico.org.uk/for-the-public/) for further information. We pride ourselves on our transparency and would be happy to field any queries you may have about how your data is held.
What data do we collect about you, for what purpose and on what ground we process it
Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).
What information do we collect?
If you register, log in or submit information through our website with consent, we will know who you are and your activities when using our website and your contact information will be saved in our systems. We do not hold any payment data.
What do we do with the information we collect?
Once collected we use the data for internal record keeping and keeping you up to date with new products and offers. We will also use the data to improve our services and develop our website.
Who do we share this information with?
We may share your information with business partners acting on our behalf. The information will only be used to fulfil a service and all our partners must act in accordance to the regulations of GDPR.
How do we protect your data?
We take great care in protecting your personal data. We have physical, digital and managerial security processes and measures in place to insure the utmost security at all times.
How can you access the data?
As part of the GDPR regulations you have a right to access the information we hold on you. If you would like a copy of this data in a digital format we would be happy to provide this at your request. Please use the contact details on our website should you wish to make this request.
How can I cancel your account?
If you contact us to cancel your account we will delete your individual personal data records. Some of your data, will however remain on an anonymised basis within our aggregated datasets. Please use the contact details on our website should you wish to make this request.
We use a 3rd party application called Google Analytics to track activity on the site. Google takes data privacy very seriously and will never record any Personally Identifiable Information (PII).
Please be aware that if you clear your cookies, use incognito mode or switch to a different browser, tracking will be enabled when you return to the website.